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Logistics Customer Service

  • Location

    Oxford, Oxfordshire

  • Sector:

    Supply Chain

  • Job type:

    Permanent

  • Salary:

    Up to £22000 per annum

  • Contact:

    Chantal Partridge

  • Contact email:

    chantal.partridge@butlerross.co.uk

  • Job ref:

    CP1848_1549388231

  • Published:

    10 months ago

  • Expiry date:

    2019-05-06

Logistics Customer Service - Oxford

Butler Ross have a fantastic opportunity with a large Logistics Company who are looking for someone to work a customer facing role with one of their largest clients. This role will be the point of contact for all customer queries, and experience in a Logistics/Supply Chain environment is desirable.

This role would suit someone who has experience working in Supply Chain Customer Service, Logistics Customer Service in a Logistics, Distribution or Manufacturing environment.

Key Responsibilities of the Logistics Customer Service Advisor:

  • Ensuring all open customer issues are resolved promptly
  • Investigation into repeat problems, recommending improvements and taking on projects
  • Early escalation of potential customer issues that are more serious or complex
  • Reporting against KPIs for customer service by customer and issue type
  • Provide analytical support to run reports that aid visual management

Personal Specification of the Supplier and Inventory Controller:

  • Experience in Logistics, Inventory or Material Control and Customer Service
  • Experience in an Automotive/Industrial/Retail sector or in Logistics and Distribution
  • Strong Excel and IT Skills

Salary

Up to £22,000

Working Hours & Benefits:

  • Monday to Friday 8:30am - 5:00pm
  • 22 Days (Plus Days Holidays)
  • Pension
  • Flexible Benefits Scheme
  • Company Performance Bonus Scheme

This role would suit someone who has experience working in Supply Chain Customer Service, Logistics Customer Service in a Logistics, Distribution or Manufacturing environment.

Should you not hear anything from your application within 14 days, this will mean your application was unsuccessful, and unfortunately It will be impossible to update everyone at application stage due to the high volumes of applicants we get! Please don't get disheartened and please do keep checking our website for any other opportunities!