Supply Chain Customer Service Coordinator

An excellent opportunity for a dynamic supply chain professional to join a growing organisation as a Supply Chain Customer Service Coordinator.

Key Responsibilities of the Supply Chain Customer Service Coordinator;

Coordination between Supply Chain, the business and the customer for Key Customers.

Build strong relationships both within and outside the business, including with key customers.

Ensure delivery of excellent levels of service and support for key customers.

Responsible for providing and analysing the service and performance reporting for key customers.

Manage regular customer review meetings and ensure regular feedback is provided on performance, KPI's and issues.

Work closely with the supply chain team to ensure availability is maximised.

Coordinate with the sales, marketing, commercial and customer services teams to ensure a joined-up approach with key customers.

Personal Specification of the Supply Chain Customer Service Coordinator;

Degree qualified or equivalent.

Supply Chain experience.

Customer Service experience is essential.

Good working knowledge of SAP.

Strong communication and relationship building skills.

Strong analytical and Excel skills.

Ability to operate well in a fast-paced, changing environment.

This role would be suitable for you if you have held any of the following roles; Customer Service Coordinator, Supply Chain Coordinator, Customer Coordinator.