Supply Chain Customer Services Coordinator FTC

A fantastic opportunity for an experienced Supply Chain Customer Service Coordinator to join a busy manufacturing organisation on a maternity cover fixed term contract.

Key Responsibilities of the Supply Chain Customer Service Coordinator;

Process customer purchase orders into MRP system.

Rectify discrepancies with customers.

Check orders for non-standard elements.

Process Customer requests for Return to Manufacturer Authorisations (RMA's).

Raise accurate customer RMA quotes for chargeable repairs & follow up to PO receipt.

Order acknowledgment - validation of alignment of quotes to orders.

Analyse and report data with regards to On Time To Customer Request and other measured KPI's.

Provide updates to customers on order & RMA status.

Ensure customer enquiries are followed up by the sales team.

Support with the receipt and resolution of customer complaints.

Management of business systems.

Develop and continually improve business processes.

Personal Specification of the Supply Chain Customer Service Coordinator;

Customer Service experience is essential.

Supply Chain experience within a manufacturing environment is preferred.

Strong communication skills.

Excellent IT skills.

Good working knowledge of MRP / ERP systems.

Ability to effectively prioritise workload.

Ability to work well on own initiative and as part of a team

Strong problem-solving skills.

Self-motivated and enthusiastic.

This role would also suit you if you have held any of the following positions; Materials Controller, Inventory Planner, Production Planner, Supply Chain Coordinator, Planning Assistant, Warehouse Executive, Shipping Coordinator, Supply Chain Planner.